1. Scope and Purpose of Information Collection
The Pet Lovers website only collects necessary personal information, including: full name, email, phone number, and delivery address.
This information is collected when customers register an account, place an order, or use related services on the Pet Lovers website system.
The purposes of collecting information include:
- Contacting customers to confirm orders and deliver to the correct recipient.
- Providing customer care and after-sales services.
- Supporting the resolution of feedback and complaints, if any.
2. Scope of Information Use
Customers’ personal information will be used by Pet Lovers to:
- Provide services and support according to customer requests.
- Send notifications related to transactions, orders, and promotions (if subscribed).
- Contact when necessary to verify or process orders.
Commitment: Personal information will not be used for any purposes other than those stated above, unless with the customer’s specific consent or upon request from competent authorities in accordance with the law.
3. Information Retention Period
Customers’ personal information will be stored until the customer requests deletion, or Pet Lovers automatically deletes it when it is no longer needed for the stated purposes. In all cases, the data will remain strictly protected on Pet Lovers’ server system.
4. Entity Collecting and Managing Personal Information
PHAM LOI TRADING COMPANY LIMITED
Tax Code: 0317009837
Address: 38 Street No. 5, An Lac A Ward, Binh Tan District, Ho Chi Minh City
Hotline: 0777 462 088
Email: vanphong@plgroupvn.com
5. Parties That May Access Customer Information
- Pet Lovers staff directly involved in order processing and customer service.
- Shipping and delivery partners authorized by Pet Lovers to fulfill deliveries.
- Competent state authorities such as the police, procuracy, courts, etc., in cases where such information is legally required for investigation purposes.
6. Means and Tools for Users to Edit Personal Information
Customers have the right to:
- Request to review, update, modify, or delete their personal information.
- Send complaints or requests for support regarding their personal information via Pet Lovers’ email or hotline.
All requests will be verified and processed by Pet Lovers as soon as possible, depending on the level and content of the request.
7. Commitment to Protecting Customers’ Personal Information
Pet Lovers is committed to protecting customers’ personal information in strict compliance with legal regulations on data protection.
We will not share, disclose, or transfer personal data to any third party without the customer’s consent, except in cases required by law.
In the event of a system attack causing personal information leakage, Pet Lovers will promptly notify the competent authorities and affected customers for resolution.
Pet Lovers requires customers to provide complete and accurate information when registering or making a purchase. Any complaints related to customer rights will not be resolved if inaccurate registration information is detected.
